Taking charge of change in the office
Johan Viljoen, principal consultant at Ovations, a transformation solutions provider, spoke to MARGARET HARRIS
What is change management?
Change management is a structured organisational-driven approach to managing change; change can be managed from an organisational perspective - implementation of strategy - and an individual perspective, which means helping employees adapt to and accept change. A structured approach allows an organisation to define its risk appetite and track its return on investment.
How does change management differ from project management?
Any significant transformation creates people issues. If these issues are not addressed during and after the implementation of the project, costly corporate disappointments can result. Project management focuses on the technical side of change by developing a set of specific plans and actions to achieve the change, but change management builds support, addresses resistance and develops the knowledge and skill that is required to implement the change. Without managing the change, businesses run the risk of delivering costly improvements that are misunderstood or regarded as unimportant by staff.
What are some of the challenges organisations face when implementing change?
One of the biggest mistakes a business can make is to fail to be directly involved in the project. Sometimes organisations do not provide adequate resources and fail to correctly communicate with stakeholders.
What change management activities have the greatest effect on the success of a project?
Visible sponsorship and open and consistent communication: management must take ownership of their role as change enablers. They must support the change and drive a consistent message to their employees.