Have a problem? Here's who can help

Have a problem but don't know who to send your complaint to? We've compiled a list of the various ombudsman and organisations you can contact...

National Consumer Commission

www.thencc.gov.za

Tel: 012 761 3000 /3400/

Toll free: 0860 00 3600

Email: complaints@thencc.org.za

National Consumer Tribunal

www.thenct.org.za

Tel: 012 683 8140/012 742 9900

Email: Registry@thenct.org.za

Consumer Goods and Services Ombudsman

www.cgso.org.za

Sharecall:  0860 000 272 (CPA)

Email: info@cgso.org.za

Ombudsman for Banking Service

www.obssa.co.za

Tel: 011-712-1800

Email: info@obssa.co.za

Motor Industry Ombudsman

www.miosa.co.za/

Tel: 0861 1 MIOSA (0861 1 64672)

Email: info@miosa.co.za

Credit Ombud

www.creditombud.org.za

0861 OMBUDS (0861 662837)

Email: ombud@creditombud.org.za

National Credit Regulator

www.ncr.org.za

Tel: 0860 627 627/011 554 2600

E-mail: complaints@ncr.org.za

Ombudsman for Short-term Insurance

www.osti.co.za

Tel: 011 726-8900/0860 726 890

Email: info@osti.co.za

Ombudsman for Long-term Insurance

www.ombud.co.za/

Sharecall: 0860 103 236

Tel: 021 657 5000 / 0860 103 236

Email: info@ombud.co.za

Press Ombudsman 

Tel: 011 484 3612

Email: khanyim@ombudsman.org.za

SA Insurance Association

www.saia.co.za

Telephone: 011 726 5381

Email: info@saia.co.za

Financial Advisory and Intermediary Services (FAIS) 

www.faisombud.co.za

Tel: 0860 324 766

Email: info@faisombud.co.za

Financial Services Board (FSB) 

www.fsb.co.za

Tel: 0800 110 443

Email: info@fsb.co.za

Independent Communications Authority of SA (Icasa)

www.icasa.org.za

Tel: (011) 566-3000

Email: consumer@icasa.org.za

Broadcasting Complaints Commission of South Africa (BCCSA) 

www.bccsa.co.za

Tel: 011 325 5755

Email: bccsa@nabsa.co.za

South African National Consumer Union (SANCU) 

www.sancu.co.za

Tel: 012 428 7122

Email: info@sancu.co.za

Council for Medical Schemes

www.medicalschemes.com

Tel: 0861 123 267

E-mail: complaints@medicalschemes.com

Health Profession Council of SA

www.hpcsa.co.za

Tel: 012 338 9300

Email: info@hpcsa.co.za

Estate Agency Affairs Board

www.eaab.org.za

Tel: 087 285 3222

Email: eab@eaab.org.za

South African Pharmacy Council

www.pharmcouncil.co.za

Tel: 0861 7272 00

Email: customercare@sapc.za.org

Advertising Standards Authority

www.asasa.org.za

Tel: (011) 781-2006

Email: info@asasa.org.za

Direct Marketing Association

www.dmasa.org

Tel: 0861 362 362

Email: info@dmasa.org

Wireless Application Service Providers Association

https://waspa.org.za

Tel: 011 4767710

Email: info@waspa.org.za

Internet Service Providers Association

ispa.org.za

Tel: 010 500 1200 or 087 550 1200

Email: queries@ispa.org.za

Law Society of South Africa

www.lssa.org.za

Tel: (012) 366 8800

Email: LSSA@LSSA.org.za

Pension Funds Adjudicator 

www.pfa.org.za

Tel: 087 942 2700

Email: enquiries-jhb@pfa.org.za

Franchise Association of Southern Africa

www.fasa.co.za

National Home Builders Registration Council

www.nhbrc.org.za

Tel: 0800 200 824

Email: thenhbrc@nhbrc.org.za

Association of SA Travel Agents

asata.co.za

Tel: 011 293-0560/1

Email:  general@asata.co.za

Security Association of South Africa (SASA) 

www.sasecurity.co.za

Tel: 083 650 4981 

Email: info@sasecurity.co.za

South Africa Towing and Recovery Association (SATRA) 

www.satra.co.za

Tel: 0861 0 72872

Email: info@satra.co.za

Vacation Ownership Association of Southern Africa (VOASA) 

www.voasa.co.za

Tel: 021 914 9693

Email: voasa@voasa.co.za

South African Property Owners Association (SAPOA) 

www.sapoa.org.za

Tel: 011 883 0679

Email: sapoa@sainet.co.za