'We are sorry' - SAA apologises to Bonang for 'cheeky' response
South African Airways has issued an apology to Bonang Matheba after an exchange between them went viral and led to her labelling the airline as 'trash'.
Bonang got into a spat with the carrier after complaining about the quality of the food they served.
The airline's customer service Twitter account responded to her criticism by stating that no one else had complained. She later hit back at the response by calling the carrier "trash".
The altercation between the two trended for most of Wednesday and eventually led to SAA tweeting an apology to Bonang.
Our Queen B @bonang_m We at SAA love you ❤ ❤ ❤. About our previous response . We are so sorry.— FlySAA Care (@flysaa_care) April 19, 2017
The message came after Twitter users flooded the social media site with hundreds of comments and memes in response to the drama. The exchange split Twitter as users rushed to defend Bonang, while some defended SAA.
They also responded to SAA's apology by asking if Bonang had threatened the carrier with legal action and if they enjoyed the humble pie they were being made to eat.