Latest
 
  • All Share : 50086.68
    DOWN -3.08%
    Top40 - (Tradeable) : 44142.75
    DOWN -3.13%
    Financial 15 : 13926.71
    DOWN -5.28%
    Industrial 25 : 68444.43
    DOWN -2.94%
    Resource 10 : 29055.89
    DOWN -1.75%

  • ZAR/USD : 15.4431
    UP 1.52%
    ZAR/GBP : 20.3889
    DOWN -0.03%
    ZAR/EUR : 17.0231
    UP 1.36%
    ZAR/JPY : 0.1509
    UP 1.28%
    ZAR/AUD : 11.325
    UP 0.57%

  • Gold US$/oz : 1324.1
    UP 0.65%
    Platinum US$/oz : 976
    DOWN -0.81%
    Silver US$/oz : 17.73
    UP 0.06%
    Palladium US$/oz : 554
    UP 1.09%
    Brent Crude : 47.44
    DOWN -2.00%

  • All data is delayed by 15 min. Data supplied by Profile Data
    Hover cursor over this ticker to pause.

Tue Jun 28 00:08:16 SAST 2016

Vodacom promises full refunds to customers who were double debited

Thulani Gqirana  | 02 January, 2016 09:12
"Dear customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem," the message read. File photo
Image by: Nadine Hutton/Bloomberg via Getty Images

Vodacom customers who had their accounts debited twice will be refunded by Monday, according to the cellphone company.

On Friday, a number of Vodacom customers complained that their accounts had been debited twice.

In an SMS to customers on Friday afternoon, the cellular network said it was aware of the problem.

"Dear customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem," the message read.

"Where a second debit was processed, Vodacom will ensure that refunds and all associated charges are paid by close of business Monday at the earliest. We apologise for the mistake and the inconvenience caused."

MyBroadband reported on Friday that Vodacom spokesperson Tshepo Ramodibe had confirmed that they had experienced a technical glitch that resulted in a group of customers' accounts being debited twice.

Ramodibe said they were investigating the cause. 

Source: News24

SHARE YOUR OPINION

If you have an opinion you would like to share on this article, please send us an e-mail to the Times LIVE iLIVE team. In the mean time, click here to view the Times LIVE iLIVE section.