Joburg billing glitch affects more than 500 000 accounts

25 May 2017 - 09:47 By Claudi Mailovich
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The City of Johannesburg has been struck by a crippling failure of its billing system‚ with more than half its April bills affected. This might result in a R1.3bn cash shortfall.

On Wednesday‚ the DA said it suspected that the system had been tampered with.

The crisis comes a day before the DA-led coalition government presents its first budget.

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About 85% of the city’s R55.9bn budget is dependent on revenue raised from ratepayers and consumers.

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In a statement yesterday‚ executive mayor Herman Mashaba said the failure in the customer service system resulted in 412‚000 monthly accounts not being issued‚ while 97‚000 statements were issued incorrectly.

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