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Home Affairs hotline will fight corruption

Notorious department takes steps to improve service delivery, audits

Oct 8, 2009 11:33 PM | By NKOSANA LEKOTJOLO

Home Affairs director-general Mavuso Msimang hopes minister Nkosazana Dlamini-Zuma's new hotline will go a long way to help bust corruption and improve their service levels.


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Director General Home Affairs Mavuso Msimang.
Director General Home Affairs Mavuso Msimang.
Photograph by: Russell Roberts
quote If staff do wrong, there will be consequences quote

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Msimang was speaking at the Pretoria Press Club yesterday, responding to the Auditor General's 2008/09 report which gave the department a qualified audit report - an improvement on the disclaimer their books were given the previous financial year.

Next year, Msimang is aiming for an unqualified audit with the assistance of 100 new receipt machines installed in offices around the country to replace the old cash registers.

The machines have cash slots and departmental employees will be unable to touch the money.

Msimang said the department's new "complaints and compliments" hotline was set up recently by Dlamini-Zuma after a KwaZulu-Natal man committed suicide when a Home Affairs official called him a foreigner and refused to issue him with an identity document.

Home Affairs spokesman Ronnie Mamoepa said his department was the only one that connected the public directly to its minister.

Msimang said corruption was still a big problem but he was winning "some battles" with the help of a new "information technology system".

"We continue to implement the system that will make staff use their finger prints to access certain information.

"Should anything go wrong, every individual will have to face the consequences. We are winning some battles, but we are still waging a war against corruption," he said.

Msimang added that he was not happy with the number of successes his department's corruption-busting unit had racked up, but he was pleased with the fact that the unit was meeting targets set in a turn-around strategy he implemented when he took up his position in 2007.

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Comments

Oct 9 2009 01:13:56 AM
august rain
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Excellent thats exactly what we need no more South Africans being called Zimbos!
Oct 9 2009 05:25:24 AM
DDarko
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It is good to hear that something good is happening at home affairs. Biometrics to control access is definitely the way to go.

This should be rolled out at all licensing departments as well, to prevent the 1 million or so fraudulently issued licenses in circulation from growing.

What can home affairs do to detect and withdraw the fraudulent ID documents in circulation?

Keep up the good work, Mr. Msimang!
Oct 9 2009 06:30:44 AM
Bart Gee
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Yep... this whole "Call Center" fiasco has to be a Zuma thing!

1st the President launches his OWN call center, mans it with incompetent people, then his EX wife follows suite..

Wonder if any other Cabinet Ministers will be opening their own call centers too?

Bheki Cele is hinting.... that he, (a.k.a. General Cele) will be answering the phones...

HAHAHAHAHA!!!

"Is that the Hillbrow Police Station?"

"Yes...who would you like to speak to?"

...."Cen I speak to the Gerl"?
Oct 9 2009 07:04:00 AM
AngelHeart
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"The machines have cash slots and departmental employees will be unable to touch the money"

The Mozambiquan high commission did this very same thing about ten years ago. Visa money was going missing at an alarming rate, so the big-wigs introduced a bank deposit of the money prior to submitting the visa. Within 5 short years, they were able to move from the squalor of Johannesburg central to a beautiful office in/near Dunkeld.

As for the hotline, well, just another Telkom ploy to try and fleece more money from the public. How long will you be on hold for before anyone actually helps you?.....

"You are number one hundred and fifteen thousand, two hundred and thirty nine in the queue. We will answer your query in exactly three weeks, two days, five hours, nineteen mintes and eight seconds"

NOT!!! I'd rather go in and stand there looking at someone until they buckle and answer your query in person.
Oct 9 2009 07:05:18 AM
AngelHeart
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Correction: Mintes = minutes
Oct 9 2009 09:05:11 AM
Murrow
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More spin, less substance.
Oct 9 2009 09:29:08 AM
Straight-talk
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Zuma's hotline has jammed, I see another one coming...
Oct 9 2009 09:47:27 AM
Makopo
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For the sake of sanity, let us hope the highly optimistic steps by both the minister and the DG will help. Since January 2009, I applied for a temporary residence permit for my daughter(I am an SA citizen by birth). They have not helped me allegedly they misss some of the papers from the file, how only GOD knows. This is the Springs office. You get there at 0700 and after 3 hours of no communication you get NO service. Once the police took the staff. Let us hope that our childredn who rightfully should get documents by virtue of us their parents being bonafide citizens will not be persecuted further. I personally do not have money to bribe the officials to get what is rightfully my daughter's gain. All the best!!!
Oct 9 2009 10:07:35 AM
ANC-Supporter
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DA has kept its mouth shut - I wonder why white folks are blowing a lot of hot air against the strides made by gov.

If you have any smart / credible ideas, kindly share (the ANC adopts an open door policy - use the gov. dept's and stop DISCUSSING NONSENSE behind "curtains-of-biltong" with your ill-informed mates ) . . . visit the http://www.gcis.gov.za/links/index.html (and download a full list of relevant contacts)

Impress them by saying - " I am a responsible African, with my feet firm on the ground - and I'm proud of our DEMOCRACY and my PRESIDENT" . . . and then take a sip of your cold one and "burp" with your right hand on leftside of your chest!

There are countless number of avenues worth exploiting - unless if you want to hear "you're number 20,000 on the line - please hold the line or listen to the National Anthem)
Oct 9 2009 10:55:16 AM
massy123
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Oh no, not another hotline!


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