Woolies online promo just doesn't add up

There's nothing quite like waking to the "ping!" of a debit order SMS notification from your bank at 7.22am on New Year's Day to drive home the fact that the party's over. So happy new year, dear readers, and commiserations if you were similarly awoken on Friday morning.Whether we consumers are doing business with companies via bricks (in traditional retail stores) or clicks (online), we constantly come up against policies and procedures clearly designed to suit the business, not the customer.