Patients often too quick to moan
17 October 2016 - 09:47
People love to complain about their medical aid scheme's premiums but most of them have got it wrong, the schemes' regulator says. The Council for Medical Schemes released its annual report on Friday. It showed that of 3527 complaints regarding open medical plans, 1172 were resolved in favour of the plan, in 260 instances both parties were said to be in the right and only 971 complaints were ruled to be valid.
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