An R8-million probe into "the good, the bad and the ugly" of service delivery. That's what KwaZulu-Natal and Stats SA are to spend on a citizen satisfaction survey, an exercise that starts today.Premier Senzo Mchunu said his government would be opening itself up for scrutiny in the interest of transparency by allowing citizens to voice areas of concern.The survey will be conducted among a select sample in KwaZulu-Natal over six weeks to assess their level of satisfaction with service delivery.At a briefing in Durban, Statistician-General Pali Lehohla said the survey would make data accessible to all citizens with regard to satisfaction with service delivery in KwaZulu-Natal."It will also serve as an indicator on governance efficiency. The survey will provide data at local municipality level, reflecting the views, opinions and perspectives on service delivery in the province," he said.The results will be released on January 20.Mchunu said there would be many lessons to be derived from the exercise, as the government would then know "the good, the bad and the ugly" of service delivery."We will study the outcome of the survey, take cues from the things we are doing wrong and attend to specific areas going towards the local government elections and beyond," he said.Explaining how the survey would be conducted, Lehohla said questionnaires would be given to adult members of households."The target population is all persons aged 15 and above who are residing in private dwellings within KwaZulu-Natal," he said.Stats SA will also be using a first-of-its-kind technology because the survey will be conducted with handheld devices, making it the first paperless survey conducted by the statistics agency."As field workers conduct the survey using a tablet, it will feed to our servers in real time."Lehohla said his organisation was heeding the call of UN secretary-general Ban-ki Moon on what governments are doing on World Statistics Day next Tuesday.He stressed it was Mchunu's office that requested the survey."We hope other provinces will like this model and follow suit," Lehohla said...