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Tue May 31 23:56:26 SAST 2016

KZN doesn't like what it sees in the mirror

Nivashni Nair | 05 February, 2016 01:05
"We want to obviously push the number of those that are outright satisfied up from those that are somewhat satisfied," premier Senzo Mchunu said yesterday. File photo
Image by: TEBOGO LETSIE

More than a third of KwaZulu-Natal households can't get no satisfaction from their provincial government.

A citizen satisfaction survey has revealed that 36% of 20819 households across the province are dissatisfied with provincial government's overall performance.

"We have 33% of people who are outright satisfied, 36% of people who are outright dissatisfied and 31% who are somewhat satisfied.

"We want to obviously push the number of those that are outright satisfied up from those that are somewhat satisfied," premier Senzo Mchunu said yesterday.

"But if you put them together, it gives you 64%, which means that the citizens of your province somewhat see there is something of value that government is doing.

"We can't sit down and clap and say everything is done. We will have to work to drive satisfaction levels higher."

The survey found that dissatisfaction levels were highest among black and white households, while nearly half of the Indian population in the province was somewhat satisfied with the performance and governance of the provincial government.

The respondents felt that the provincial government performed its worst when it came to eradicating fraud and corruption.

All households rated job creation as a No1 priority, however there were "distinct differences of opinion" about what should be the second and third most important priorities for the province.

Blacks considered the provision of housing the second most important priority, coloureds and whites reported education and skills development, while Indians considered crime prevention to be second on the list of issues to be addressed.

"KwaZulu-Natal has held a mirror to itself and says this is how we look, and has provided a platform from which it can address the challenges and aspirations of KwaZulu-Natal. It is the only province that has this mirror," said statistician-general Pali Lehohla.

The R8-million study was conducted by Statistics SA on Mchunu's instruction.

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