Fish chain reels in mistake over hake

29 September 2016 - 09:34 By TMG Digital

South Africa's popular Ocean Basket seafood chain has apologised over fishy food after complaints about its children's menu. Cape Town businessman Osman Parker raised a red flag this week when he complained that his children had been served angelfish instead of hake fingers at various restaurants in the chain in the Western Cape.He claimed that managers had admitted to using angelfish and his wife was concerned about possible allergic reactions.Affected restaurants were at the V&A Waterfront, N1 City, Canal Walk, Vangate Mall and at a recent flower festival in Vredenburg.Ocean Basket marketing executive Jean Sloane offered an explanation to CapeTalk radio as to how angelfish could have ended up on plates yesterday.She said that angelfish - which is served on the main menu and in platters - was purchased whole and filleted by the franchises, leaving about 50% waste per fish."It does not happen often. I've chatted to all the franchisees. It might have happened that they don't want to throw away that off-cut for food waste. They have taken that, put it in a batter and served it. It's obviously something that shouldn't be happening because we advertise it as hake."Parker apologised and said corrective action would be taken to ensure it did not happen, or alternatively customers were offered angelfish instead of hake on the children's menu.She said genuine hake was offered on the main menu."We've been selling it for 20 years. It's the Ocean Basket famous fish and chips. People know exactly what hake is - lovely flaky fish." ..

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