Zimbabweans on Monday staged a protest outside Groote Schuur Hospital in Cape Town to demand that their vice-president Constantino Chiwenga does not get treated there.
According to hospital management, however, Chiwenga is not a patient there.
Hospital spokesperson Alaric Jacobs said: "In honour of our commitment to patient confidentiality, we cannot discuss patient details. However, we can confirm that he was not - or currently is not - an in-patient at the hospital.
"While we understand the concern of the Zimbabwean community, we need to balance this with the rights of other patients to receive care."
Asked whether there were any disruptions at the hospital due to the protest, Jacobs said this was not the case, but it was nonetheless unpleasant to have protests outside the facility.
He called on the Zimbabwean community to rather direct their queries and concerns to Zimbabwean authorities.
Chiwenga was reportedly rushed to a South African hospital for medical treatment. It is unclear what ailment he is apparently suffering from.
Many took to social media to express their views on Chiwenga allegedly receiving treatment in the country. Some accused him of having a hand in what they deemed to be Zimbabwe's crippled healthcare system - and called for him to be subjected to the same medical treatment that ordinary Zimbabweans are offered.