"I said I would pay the licensing fee and asked for a breakdown of the rest," she said.
That breakdown included checking the car (R1,600), a fee to cover "administration involved, phone calls, expenses" (R1,000 excluding VAT), car mats (R730), numberplate holders (R150), "pouch with service books and owner's manual" (R450) and a R70 key ring.
"Why am I being charged for the car to be checked before sale, for a service book, manual and a numberplate holder?" she asked.
"I am extremely annoyed at this blatant exploitation of a consumer."
An NCR spokesman said: "We cannot comment on specific examples since the merits of our compliance notices are now before National Consumer Tribunal."
VW Financial Services' response was: "[We] hold a different view on the legal interpretation of the applicable provisions on the National Credit Act."