Perhaps I should have seen it coming. Daily I’m asked to investigate and “expose” companies’ alleged wrongdoing.
Many times the company responds by “doing the right thing”‚ which invariably involves a financial settlement – but on condition that the consumer signs a non-disclosure agreement.
Hence no story for me‚ even though I wasn’t party to that agreement.
And‚ while I’m always happy when a consumer gets justice‚ it’s frustrating to put time and energy into a case – in order to publish or broadcast it‚ which is my job – only to be cut out of the picture as a means to an end.
Thankfully it doesn’t happen too often.
But it did‚ this past week.