“One would expect that the spare wheels would be for the car being advertised‚ and not for some other car.”
MWEB hit back and said the advertisement states: “Free router only support speeds up to 100Mbps on LAN and up [to] 40Mbps over WiFi.”
They argued that the router was free and it was up to the customer if they wanted to buy the extra router.
MWEB said they would change the advertisement by inserting an asterisk next to the “Free Router” claim to alert customers about the router’s limitation.
The ASA ruled this is insufficient and said reasonable customers would expect a free router in relation to the 200mbps offer.
“It is misleading to offer consumers a router that is irrelevant and incompatible with the product that they want.”
When TimesLIVE visited MWEB’s website on Sunday‚ the advertisement was still online.