“She said a man from Pretoria had requested a sim swap for my number and asked if I knew him.
“When I said I did not, she said that she had to reverse the request and to do so she needed the PIN number she had sent to my phone.
“I refused, but she continued to insist that the man had already accessed my account.
“I asked to speak to someone higher than her, but she said I'd lose access to my number if she didn’t reverse the request to swap right away.
“Then she provided all my details — my full name, ID number, cell number, and address to convince me that she was from MTN’s legal dept. That’s when I ... provided one of the pin numbers — I had received 4 OTPs.
“At that point my phone started receiving multiple SMSs confirming purchases for Checkers vouchers, airtime, a change in my credit limit to over R19,000, data purchases and data sharing. She then cut the call.”
She went straight to her nearest MTN branch but was too late to stop purchases to the value of R16,500 being made on her account within five minutes of that call.
Please know this — thanks to a series of data leaks, all our personal information is already out there.
What they don’t have are our bank account passwords and the automatically-generated one-time passwords from our banks, which we need when making an online purchase. That’s why the crooks need to make those calls to trick us into giving that information.