City ombudsman to come to the aid of Joburgers

02 April 2015 - 03:12 By Shenaaz Jamal

Johannesburg residents now have an ombudsman who will hear their grievances. Siduduzo Gumede will investigate claims of maladministration, abuse of power and improper, unfair and discourteous conduct by municipal employees.Gumede was appointed by a multiparty committee as the city ombudsman after a three-year process that required the drafting of a by-law to enable his first-of-a-kind post.Johannesburg mayor Parks Tau said the ombudsman will ensure that the city provides efficient and courteous services to citizens.Tau said citizens deserved to be "treated with dignity, honesty and integrity at all times".But Tau asked citizens not to unnecessarily inundate the ombudsman with complaints and use his office only when using other channels had failed.The city ombudsman's office will be based in Houghton.It will be accountable to the city council, and must give quarterly reports .Gumede will start his job on July 1...

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