'Cancel' is the hardest word

When my son was small, he came up with a game he called "Never Letting Go", involving him entwining his limbs with mine and daring me to try to escape. It's a game the companies that have their customers sign "fixed- term" contracts love to play too. They call it "retentions".Cellphone companies and fitness clubs especially love it when customers assume that their contracts automatically become null and void on their expiry date, having either not read, or forgotten the clause in the contract th...