Vodacom promises full refunds to customers who were double debited

02 January 2016 - 11:12 By Thulani Gqirana 
A pedestrian walks past a Vodacom-branded billboard at a taxi rank near Vodaworld, the headquarters of Vodacom Group Ltd. File photo
A pedestrian walks past a Vodacom-branded billboard at a taxi rank near Vodaworld, the headquarters of Vodacom Group Ltd. File photo
Image: Nadine Hutton/Bloomberg via Getty Images

Vodacom customers who had their accounts debited twice will be refunded by Monday, according to the cellphone company.

On Friday, a number of Vodacom customers complained that their accounts had been debited twice.

In an SMS to customers on Friday afternoon, the cellular network said it was aware of the problem.

"Dear customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem," the message read.

"Where a second debit was processed, Vodacom will ensure that refunds and all associated charges are paid by close of business Monday at the earliest. We apologise for the mistake and the inconvenience caused."

MyBroadband reported on Friday that Vodacom spokesperson Tshepo Ramodibe had confirmed that they had experienced a technical glitch that resulted in a group of customers' accounts being debited twice.

Ramodibe said they were investigating the cause. 

Source: News24

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