Baqwa’s handling of the Sarafina 2 theatre production scandal led to criticism that he shielded then-health minister Nkosazana Dlamini-Zuma.
Despite the criticism‚ the founding member of the National Association of Democratic Lawyers lists the establishment of the public protector’s office as one of his most significant contributions to the law.
Under Baqwa‚ the office began with 200 cases a week‚ which were investigated and processed by fewer than a dozen staff members.
When Thuli Madonsela left in 2016‚ the office was dealing with more than 24‚000 cases a year. At her farewell dinner‚ she said Baqwa and Lawrence Mushwana‚ the second public protector and her immediate predecessor‚ had left a firm foundation for her. Dismissing criticism of their independence‚ she said being an ombudsman was a very "lonely job".