Netflorist has faced the heat for more than 24 hours after hundreds of people took to social media to slam the online delivery service for its poor products and communication.
Customers who had bought gifts from the company for Valentine’s Day on Thursday tweeted images of the flowers they had purchased.
What @NetFlorist promise to deliver vs what they actually deliver pic.twitter.com/8Dv2BQUwOr
— sapnu puas (@OriginalQuefela) February 14, 2019
@NetFlorist i stopped using this service when they delivered dead roses to my wife for her birthday and they called them Abracadabra Roses😡 pic.twitter.com/awLQYleIoU
— Enough Axe (@AxeEnough) February 14, 2019
Many customers complained that they had made their orders for Valentine’s Day way in advance and they simply did not arrive.
What was Netflorist meant to do when you called this Morning to place your order? Didn't you beg for them to make a plan & they did make a plan. Even calling yesterday was already too late. Start gardening and deliver her your own flowers in 2020. #HappyValentinesDay pic.twitter.com/UvGDQQwgtM
— Portia Gumede (@portiagumedesa) February 14, 2019
People said when they tried to contact Netflorist, the lines had been “disconnected.”
Hi @NetFlorist , are you guys not taking calls? How do I get assistance ?
— Xolile Sigwebela (@xoleesigwebela) February 14, 2019
TimesLIVE made several attempts to contact Netflorist for comment. The calls went unanswered.
This screen grab of what appears to be a conversation between Netflorist and a customer also went viral. In the thread, Netflorist told the customer that the flowers had not left the building.
Ppl please help me here. @NetFlorist trying my patience. I placed this order a week ago to avoid issues...Kante this is service we should be ok with? pic.twitter.com/uTLU6phQgx
— Kgalalelo (@LeloM) February 14, 2019
First and the last time I'm using @NetFlorist 😡😡😡 https://t.co/INw36bi3e6
— Randy Phasha (@randyphasha) February 14, 2019





