“While Comair’s own internal refund and credit processes still apply for all other affected members, we are working on alternative booking and refund solutions,” he said.
A Discovery Bank account is a prerequisite for the refund to be made. Affected Vitality members who are not Discovery Bank clients can open a Discovery Bank account (including a savings account) before June 30 to facilitate the refund.
“The funds will be deposited into your Discovery Bank transaction account. If you do not have one, it will be deposited into your Discovery Bank credit card account, or else your Discovery Bank savings account.”
Govender said on Twitter he was sorry “people are having to deal with this in the context of Comair’s sudden flights suspension”.
“To try to help alleviate the stress and disruption, Vitality has worked with Discovery Bank to assist members to have access to funds to make alternative arrangements.”
He hoped the support would alleviate the situation for stressed travellers.
TimesLIVE
Support independent journalism by subscribing to the Sunday Times. Just R20 for the first month.
Discovery Vitality to refund clients for suspended Kulula and BA flights
Image: Supplied
Discovery Vitality has announced it will refund its clients who have booked flights on Kulula and British Airways.
Comair grounded its British Airways and Kulula.com flights on Wednesday while the airline operator seeks funding.
In a communique to clients, Discovery Vitality CEO Dinesh Govender said: “While Comair has credit and refund processes in place, we are aware that these may be lengthy.
“However, in order to assist our clients, for Vitality members with a Discovery Bank account who have a discounted flight booked to depart between June 1 and 7, Discovery Bank will automatically refund the amount they spent on that flight into their Discovery Bank account by the end of business today.
“Discovery Bank will extend this refund solution to all Comair flights cancelled due to this issue as the expected duration of the suspension becomes clearer.
Staring at a loan to cover extra travel costs: Kulula customers left in cold as Comair grounds flights
“While Comair’s own internal refund and credit processes still apply for all other affected members, we are working on alternative booking and refund solutions,” he said.
A Discovery Bank account is a prerequisite for the refund to be made. Affected Vitality members who are not Discovery Bank clients can open a Discovery Bank account (including a savings account) before June 30 to facilitate the refund.
“The funds will be deposited into your Discovery Bank transaction account. If you do not have one, it will be deposited into your Discovery Bank credit card account, or else your Discovery Bank savings account.”
Govender said on Twitter he was sorry “people are having to deal with this in the context of Comair’s sudden flights suspension”.
“To try to help alleviate the stress and disruption, Vitality has worked with Discovery Bank to assist members to have access to funds to make alternative arrangements.”
He hoped the support would alleviate the situation for stressed travellers.
TimesLIVE
Support independent journalism by subscribing to the Sunday Times. Just R20 for the first month.
READ MORE:
Sisulu worried Comair's grounding will negatively affect tourism
Comair’s Kulula and BA planes grounded at short notice after a sale day. Now what?
Six times Comair made the news this year
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
News and promos in your inbox
subscribeMost read
Latest Videos