Third party outside SA accessed some Pam Golding customer information

Pam Golding Properties says there was a security compromise in its system that may have resulted in unauthorised access to some of its customers' personal information.

The company said that on March 7 it discovered a security compromise on its Alchemy system, a customer relationship management system hosted on servers in South Africa.

“A third party outside South Africa (unknown to us at this stage) gained unauthorised access to our system using an email account and queried our database.

“As soon as we became aware of the incident, we took immediate action to secure our systems by removing all unauthorised access and investigated the impact of this incident,” Pam Golding said.

It said no banking details, financial information, commercial information and/or other documents were compromised.

The company said to contain the incident and prevent any further recurrence, the affected user account password was changed and secured and all active sessions had been terminated. The company also reset passwords for all its user accounts system-wide.

“Our team has reviewed all system access logs to determine the extent of the breach and identify any affected data. We will patch any potential vulnerabilities and reinforce our security protocols.”

Pam Golding said it was investigating the incident and would be implementing additional security measures to minimise the effects of the security compromise.

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