FAQs: TimesLIVE and the Sunday Times
We answer your questions about subscriptions, email newsletters, apps, e-editions, contact details and more
TimesLIVE is SA's second-biggest news website, published by Arena Holdings and based in Parktown, Johannesburg. It publishes fresh and insightful news and analysis around the clock that is free to read, but it also includes sections for Sunday Times and TimesLIVE Premium content that is mostly reserved for our subscribers.
The Sunday Times is the country's top-selling Sunday newspaper, with exclusive and in-depth coverage of general news, politics, lifestyle and much more. TimesLIVE Premium publishes digital-only daily news, analysis and features produced by the Sunday Times newsroom, to deliver an extra dose of premium journalism to our subscribers.
TimesLIVE also includes TshisaLIVE, a free-to-read section that brings you SA's hottest celebrity news and gossip, and TimesLIVE Motoring, which gives you a range of motoring news and exciting video content from Ignition TV.
Great journalism is expensive to produce. Advertising revenue is not enough to allow us to bring you all the trustworthy, quality reporting you need. We give you lots of value through a Sunday Times subscription, which includes TimesLIVE Premium, and your support means we can keep bringing you SA’s best journalism.
The TimesLIVE app is free to download on the Google Play store, the Huawei AppGallery and Apple's App Store. It includes all the free news published on TimesLIVE along with TimesLIVE Premium and Sunday Times content for our subscribers.
Online registration, subscriptions & cookies
How do I register or subscribe?
Click here to register for free. We will send you an email to verify your email address. Once you’ve registered, you can comment on our articles, sign up for our email newsletters and manage your newsletter preferences via your profile.
To subscribe in SA or from elsewhere in the world, click here to choose a package. Once you have subscribed, you can manage your subscription via your profile – including checking the expiry date or next billing date, cancelling it, obtaining an invoice, updating your card details, or renewing a six- or 12-month subscription.
We offer a 20% pensioner discount for readers older than 60. You'll be asked to supply your identity number during the online subscription process. (No SA ID number? Contact us at Tel: 0860 52 52 00 or firstname.lastname@example.org to arrange your discount.)
Our payment partner, PayU, works with online merchants in 18 countries. Its servers are PCI-DSS compliant, which keeps your card information safe. PayU also protects your information during transmission by using 128-bit Secure Socket Layer (SSL) encryption. Read more about PayU's security measures.
How do I sign in or out?
Click here to sign in with your email address and password, or click here to sign out. You can also use the same details to sign in on BusinessLIVE, SowetanLIVE and other websites in the group, though your subscriptions are valid only for the websites included in each package.
I'm having trouble registering, subscribing or signing in. Who do I contact?
Contact us at Tel: 0860 52 52 00 or email@example.com, 7am–4pm SA time (GMT +2) on weekdays or 7am–12pm on Sundays.
If you're registered but you can't sign in, check that you’re using the same email address that you used to register, and that you’ve got the correct password. You can also click here to reset your password via email.
I want to change my name, surname, password, package or email address. What do I do?
Once you’ve registered and signed in, you can edit your name, surname or phone number via your profile, or set a new password. If you're not signed in, you can reset your password via email.
You can also manage your email newsletter preferences via your profile.
Unfortunately you cannot change your email address directly via your profile page. Simply sign out and register again with your new email address. If you have an active subscription, you can then contact us at Tel: 0860 52 52 00 or firstname.lastname@example.org so we can connect your subscription to your new account.
To upgrade or downgrade to another subscription package, please contact us at Tel: 0860 52 52 00 or email@example.com for help.
I already subscribe to the print edition of the Sunday Times. Do I get free online access?
Yes, you do. To gain access, please register on TimesLIVE with the same email address you supplied when subscribing to the print edition. That allows us to link your subscription correctly.
If you’ve already registered online using a different email address, you can either register again with your other email address, which will automatically pick up your print subscription, or contact us at Tel: 0860 52 52 00 or firstname.lastname@example.org for assistance.
Are you a corporate subscriber receiving your newspaper or magazine at the office? Contact us at Tel: 0860 52 52 00 or email@example.com so we can link your TimesLIVE account to your subscription.
Can I buy a gift subscription for someone else, and how is a gift subscription redeemed?
You can buy a six- or 12-month Sunday Times gift subscription. The person who is receiving the gift can activate it via a voucher code that is emailed to you. Click here to see the voucher options.
To activate a gift subscription you have received, click here to enter your voucher code.
Does my Sunday Times subscription give me access to BusinessLIVE?
A Sunday Times subscription includes access to the Business Times section on the Sunday Times website. BusinessLIVE Premium and Premium Plus subscribers get the Business Times via BusinessLIVE. However, Sunday Times subscribers don’t have automatic access to BusinessLIVE Premium, and BusinessLIVE Premium subscribers don’t have access to the full Sunday Times.
With how many devices can I access TimesLIVE and Sunday Times with one subscription?
You’re allowed three device connections for each subscription you hold.
What are cookies and why do I need them to use TimesLIVE?
Cookies are tiny, harmless files used by websites to keep track of your personal preferences and settings – for example, remembering that you have already previously signed in and not asking you to do so again. If you do not have cookies enabled on your browser, some of the services and settings on TimesLIVE might fail.
Our call centre might sometimes ask you to clear your cookies. Read how to delete cookies in Chrome, Firefox, Internet Explorer or Safari.
Can you deliver the Sunday Times to me?
We offer home delivery of the print edition of the Sunday Times in all major metropolitan areas. If you’re on a delivery route, your newspaper should be delivered to your door by 7.30am, Monday to Friday. We deliver only to addresses that we can access straight away (freestanding homes or complexes with security). We cannot use access codes or entry keys.
The minimum print subscription term is six months. Please allow up to two days for delivery of your first copy.
Contact us at Tel: 0860 52 52 00 or firstname.lastname@example.org:
- to ask about delivery routes in your area;
- if your newspaper arrived late, damaged or not at all;
- to change your delivery address (we need one week’s notice);
- to buy a gift subscription;
- to cancel your subscription (subject to a reasonable cancellation fee) or ask about the balance;
- to swap from the print edition to the eedition, or to add the e‑edition to your subscription; or
- to suspend your subscription for a certain period (we need one week's notice) or have your newspaper redirected to a temporary address.
Why do you need my e-mail address?
Your email address is our unique identifier for your subscription. You can then also activate your digital subscriber access to TimesLIVE by registering with the same email address.
When does my subscription expire?
If you pay by EFT, credit card or debit card, you will find your subscription end date on the letter confirming your subscription as well as on your renewal notifications, which we will send to you before the end of your subscription.
If you do not wish to receive these notifications, why not consider renewing by direct debit? Your payment will be taken monthly and your subscription will simply continue until you tell us to stop. To activate a direct monthly debit payment plan, contact us at Tel: 0860 52 52 00 or email@example.com.
Email newsletters, comments, mobile apps & e‑editions
How do I sign up for your email newsletters or unsubscribe from a newsletter?
When you register at no cost, you’ll be asked whether you’d like to receive any of our email newsletters. Once you’ve registered and signed in, you can manage your newsletter preferences via your profile.
My email newsletter has not arrived in my inbox. What do I do?
Check your junk/spam mail or rejected mail folder in case your mail server rejected the newsletter. If that is what happened, try to adjust your email settings. If you haven't received it at all, email us at firstname.lastname@example.org.
How do reader comments on your articles work?
Registered readers can use the comment facility below our articles. These comments are managed via a reliable service called Disqus that is used on many other websites too. Your TimesLIVE Disqus profile is created when you register on our website. It does not pick up details from any previous Disqus profiles you might have.
Your name and surname will be displayed with all your comments. Read our comment moderation policy for guidance before you start.
Is there a TimesLIVE app?
The TimesLIVE app is free to download on the Google Play store, the Huawei AppGallery and Apple's App Store. It includes all the news published on TimesLIVE, free to read, as well as Sunday Times and TimesLIVE Premium content for our subscribers.
How do I read the Sunday Times e‑edition?
The Sunday Times e‑edition is an exact digital replica of the print edition reserved for subscribers and presented via a service called PressReader. It can be read via our website or by using our e‑edition app:
Editorial matters, errors & advertising
How do I contact TimesLIVE or the Sunday Times?
Who are the editors of TimesLIVE and the Sunday Times?
Does the website have RSS feeds?
We have a range of RSS feeds for our websites and individual sections. Get the full list here.
How do I submit a press release or story suggestion?
Email your information to the Sunday Times at email@example.com or to TimesLIVE Premium at firstname.lastname@example.org. It will then be evaluated by our news desk. (We don’t publish press releases but they are considered for use in news reports or features.)
How do I report an error on the TimesLIVE or Sunday Times website?
Let us know if you spot any errors, big or small, so that we can correct them. Email email@example.com with a link to the article and explain the problem clearly and concisely.
How do I advertise on TimesLIVE or in the Sunday Times?
Check the details on our advertising page or get in touch with our advertising team on +27 11 280 3000 (JHB), or firstname.lastname@example.org for Digital advertising sales, and email@example.com for Print advertising.