Determined woman wins 3-year-long David & Goliath battle with Merc dealership

The dealership was given 30 days to refund Nkwana 80% of the R20,808 she’d paid

31 May 2023 - 21:24

Three years ago Sarah Nkwana took a stand against a motor dealership: she refused to pay them another R27,000 to fix the same fault she’d paid them to fix just a few days earlier. It was a fight that took her all the way to National Consumer Tribunal just more than a month ago, where she represented herself in an online hearing; up against the Mercedes-Benz Constantia Kloof dealership and their attorneys. And she won...

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