WENDY KNOWLER | For healthy closure: don’t be the bitter ex when customers leave

Good service does not end when an account closes, especially when you’re Edgars

07 February 2021 - 18:59

Here’s a key piece of advice for companies, big and small: give your customers the very best service, even when they want to break up with you, or there’s nothing in it for you.

Perhaps especially in those situations...

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