WENDY KNOWLER | Gaslighting is a game banks play to keep you in the dark
Calling banks to query something can easily have you doubting yourself, as Andrew Perkin found out
06 March 2022 - 17:55
When I read Andrew Perkin’s account of his bizarre experience with Absa, the word which leapt off the screen at me was “gaslighting”. Making a client question their own perceptions by presenting a false narrative isn’t really what corporates should be aiming to do. But it happens. And it certainly happened to Perkin, for almost three years...
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