WENDY KNOWLER | ‘Sorry for the inconvenience’ does not solve the problem
Here's my pick of the ways in which service providers 'inconvenienced' their customers in 2023
“We apologise for the inconvenience.” That’s the way most corporates and other service providers choose to express their apologies to customers after they’ve messed up — a heartless, insincere “sorry” for everything from a minor blunder to a colossal injustice which dragged on for months or even years...
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