WENDY KNOWLER | ‘Sorry for the inconvenience’ does not solve the problem

Here's my pick of the ways in which service providers 'inconvenienced' their customers in 2023

02 January 2024 - 10:57

“We apologise for the inconvenience.” That’s the way most corporates and other service providers choose to express their apologies to customers after they’ve messed up — a heartless, insincere “sorry” for everything from a minor blunder to a colossal injustice which dragged on for months or even years...

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