Zoom blunders are hurting businesses and getting workers fired

Zoom-call mishaps can be hazardous to your career.

Nearly one in four US executives have fired a staffer for slipping up during a video or audio conference, and most have levied some sort of disciplinary action for gaffes made in virtual meetings, a survey of 200 managers at large companies found. The survey, commissioned by Vyopta, which helps companies manage their workplace collaboration and communication systems, also found that executives don’t fully trust a third of their staff to perform effectively when working remotely.

The pessimistic findings illustrate how workers are still getting accustomed to working remotely, which has become commonplace during the Covid-19 pandemic. Daily participants in Zoom calls surged from 10-million a day at the end of 2019 to 300-million in April 2020, and in recent weeks many companies have pushed back their plans to return to offices due to the Delta variant’s spread.

Some Zoom miscues, like New Yorker magazine writer Jeffrey Toobin getting fired for inadvertently exposing himself, have been well-publicised.

Virtual-meeting miscues include joining a call late, having a bad internet connection, accidentally sharing sensitive information and, of course, not knowing when to mute yourself. The slip-ups can hurt businesses, leading to client defections, lost sales opportunities or missed deadlines, the survey found. Still, executives continue to support working from home, and nearly three out of four surveyed by Vyopta plan to maintain or expand the number of employees allowed to work a hybrid schedule over the next 12 months.

The findings come a day after Zoom Video Communications disappointed analysts with its sales forecast, sending its shares down about 16% on Tuesday. With many schools restarting in person, offices reopening in some parts of the world and competition increasing from companies like Microsoft and Google, investors are concerned the days of Zoom’s robust growth are over.

Vyopta said Wakefield Research conducted the survey between July 30 and August 10, focusing on 200 executives at the vice-president level or higher at companies with at least 500 employees.

– Bloomberg News. More stories like this are available on bloomberg.com