It's advisable to insure your household contents when you move house, but if you don't and your precious furniture is damaged because the removals company failed to take proper care of it, it is legally liable for your losses. A lawyer specialising in the Consumer Protection Act (CPA) says you are entitled to get your goods back in the same condition in which they were when the removal company collected them. The office of the consumer goods and services ombud has been assisting in getting removal companies to reconsider their refusal to compensate when they have been responsible for damaging goods. The ombud's office will entertain the complaints of consumers like Carey Farrell of Durban. She bubble-wrapped her collection of Wonki Ware crockery and packed it into boxes for transportation to the family's holiday home in Knysna. But the next time she saw the crockery, it was in pieces. And her furniture - mostly newly restored pieces inherited from her parents and in-laws - had fresh...
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