Vodacom pays ex-worker for ‘Please Call Me’ idea after deadlock

11 January 2019 - 19:48 By Bloomberg
Nkosana Makate has gone to the Constitutional Court again to clarify its order that Vodacom has to pay him as originator of the Please Call Me service.
Nkosana Makate has gone to the Constitutional Court again to clarify its order that Vodacom has to pay him as originator of the Please Call Me service.
Image: SIMPHIWE NKWALI

Vodacom Group Ltd. is paying out “reasonable compensation” to a former employee of the South African mobile-network operator for his idea to develop a popular call-back service after a former chief executive officer first took credit for the product.

The settlement comes almost a decade after Nkosana Makate started court proceedings against Vodacom for credit and financial compensation for the service that allows customers with a zero balance on their mobile phones to contact someone free of charge with the SMS message ‘Please Call Me.’

“Vodacom can confirm that the group CEO has met with the legal representatives to convey his decision and determination on reasonable compensation,” spokesman Byron Kennedy in a response to questions. “In the spirit of the confidentiality agreement both parties signed as part of the negotiating process, Vodacom will not disclose the amount set by the CEO.”

Makate, 42, took the idea to Vodacom’s product-development team while he was working in the finance division in the early 2000s. Alan Knott-Craig, who was the CEO at that time, had to determine reasonable compensation for the idea, which didn’t happen then. After lengthy court proceedings and a deadlock in negotiations in October last year, current CEO Shameel Joosub has now decided on fair compensation for the idea.

About 140,000 customers made use of the service on its first day in operation. An initial development plan in 2001 for ‘Please Call Me’ said Vodacom could make as much as $23 million a day from people using the service. However, Vodacom’s total revenue rose by about R3.6 billion ($260 million) in the 2003 financial year.

“Vodacom considers the matter as finally settled and closed,” said Kennedy.

To contact the reporter on this story: Loni Prinsloo in Johannesburg at lprinsloo3@bloomberg.net

To contact the editors responsible for this story: Rebecca Penty at rpenty@bloomberg.net, Ana Monteiro, Hilton Shone

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