ARTHUR GOLDSTUCK: Machine learning moves into a call centre near you

08 December 2019 - 00:00 By Arthur Goldstuck

Along with artificial intelligence, “machine learning” (ML) has been touted as the catch-all information technology drug that will solve the challenges of the sector.

It sounds like a hardware product, but it gives software the ability to “learn” automatically and improve from experience without being programmed for its new capabilities...

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