Amazon move boosts SA as global call-centre destination

21 June 2020 - 00:01 By ARTHUR GOLDSTUCK

Amazon's announcement this week that it plans to hire 3,000 people in its South African customer service division provided a powerful boost for the country's credentials in an industry known as business process outsourcing (BPO).

The highly competitive global market for contact centre services allows major corporations to respond to customers around the clock by having shifts working across all time zones...

This article is reserved for Sunday Times subscribers.

A subscription gives you full digital access to all Sunday Times content.

Already subscribed? Simply sign in below.

Registered on the BusinessLIVE, Business Day or Financial Mail websites? Sign in with the same details.

Questions or problems? Email or call 0860 52 52 00.