Staff won't miss Jeff's 'question mark' e-mails

Amazon said Bezos sent question-mark e-mails occasionally to manage the volume of customer messages he received

07 February 2021 - 00:05 By

For staff at, the departure of CEO Jeff Bezos may spell the end of one of the company's unusual and, for some managers, frightening practices: the "question mark" e-mail.

Bezos, whose e-mail address is public, receives customer complaints that he then forwards to the executive whose team is responsible for fixing the problem. Sometimes landing overnight, these e-mails from the world's second-richest person had no salutation, no commentary or thank you - just a single question mark...

This article is reserved for Sunday Times subscribers.

A subscription gives you full digital access to all Sunday Times content.

Already subscribed? Simply sign in below.

Registered on the BusinessLIVE, Business Day or Financial Mail websites? Sign in with the same details.

Questions or problems? Email or call 0860 52 52 00.