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Common sense beats AI when it comes to settling claims, says insurance expert

26 June 2022 - 00:00 By Arthur Goldstuck

Much is made of the use of artificial intelligence (AI) in the short-term insurance industry to detect fraudulent claims. In this context, vendors of AI software like to cite its use in the analysis of voice patterns and facial cues in the kind of video submissions that have become commonplace in making insurance claims...

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