Aiming for a ‘single source of truth’
29 September 2024 - 00:00
Does anyone remember when banks and insurance companies lamented the fact that customer information could not be leveraged effectively because it was locked up in silos? You’d need to have a long memory as that was all of, oh, about 12 months ago. In fact, it is still a major issue facing large organisations that are still unable to integrate disparate divisions that deal with the same customers, but separately...
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