The other end of the line: the helpline councillors who ward off suicide

When hope is stifled by depression, some see death as the only way out. But even in the depths of despair, there’s a way through — with the help of something as simple as a compassionate voice

24 November 2019 - 00:00 By LEONIE WAGNER

It’s 10am on a Monday morning at the South African Depression and Anxiety Group (Sadag) call centre and Joe*, a helpline counsellor,  has been on the phone for an hour, talking to a woman  we’ll call Dineo.

It has been a very different type of call from those he usually deals with...

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