The other end of the line: the helpline councillors who ward off suicide
When hope is stifled by depression, some see death as the only way out. But even in the depths of despair, there’s a way through — with the help of something as simple as a compassionate voice
It’s 10am on a Monday morning at the South African Depression and Anxiety Group (Sadag) call centre and Joe*, a helpline counsellor, has been on the phone for an hour, talking to a woman we’ll call Dineo.
It has been a very different type of call from those he usually deals with...