Opinion

Where to now for 'traditional' banks amid the big shift to digital?

Customers are key as never before as banks navigate the future

01 September 2019 - 00:00 By ARRIE RAUTENBACH

Plate tectonics, the scientific theory describing the large-scale motion of the major continental plates across the Earth’s lithosphere, has shaped our planet for millennia. These gradual but powerful forces of change have left a lasting impression on our landscape.

A cursory analysis of the state of financial services and, specifically, the evolution of banks draws a timely parallel with plate tectonics, as the battle for relevance to customers and society ensues...

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