Clicks to lay formal complaint after man in traditional dress told to leave Midrand shopping centre
Pharmacy chain Clicks said it was left 'embarrassed' by the actions of a Boulders Shopping Centre manager, and that its own store manager had to step in
Clicks pharmacy will be issuing a “formal complaint” after a manager at the Boulders Shopping Centre told a customer that he was not dressed decently and asked him to leave.
In a video circulating on social media, the man is seen in traditional Ndebele attire. At the entrance to a store, the man is confronted by another man — later identified as a centre manager — who asked him to leave.
“Let's cut a long story short,” the manager says. “We've got a right of admission. I don't condone this in my mall.”
A woman, who appears to be the one filming the altercation, says: “This is Africa. You can't tell someone what to do or what to wear at which mall.”
The manager then implies that the man was dressed indecently, saying that the mall was “a public place” — to which the man says: “You are wearing Western; I am wearing African.”
The manager ultimately says this is “my mall” and refused the man entry.
Pharmacy chain Clicks — whose store in the mall was the scene of the incident — said that it would be taking action, as it was left “embarrassed” by the manager's actions.
In a statement on its official Twitter account, Clicks said that its store manager intervened and the man was allowed to continue shopping.
The Centre Manager of Boulders and the Boulders Centre security demanded that the customer leave.— Clicks (@Clicks_SA) March 24, 2021
Our store manager intervened and asked the Centre Manager to leave. The customer was allowed to continue shopping.
We will be putting in a formal complaint.
“Clicks Midrand Boulders did not ask a customer dressed in traditional Ndebele attire to leave the Clicks store. The centre manager of Boulders, accompanied by Boulders Centre security, entered the Clicks store and demanded that the customer leave.
“The Clicks store manager intervened and asked the centre manager to leave. The customer was allowed to continue shopping.
“We are extremely embarrassed by the centre manager's behaviour and will be putting in a formal complaint,” Clicks said in a statement.