WENDY KNOWLER | If it doesn’t work, you can just send it back

The Consumer Protection Act is explicit about your rights, though it can be hard to find a call-centre agent who realises it

11 June 2023 - 20:15

It was the former CEO of online clothing store Zappos, Tony Hsieh, who said: “Customer service shouldn’t just be a department, it should be the entire company.”..

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