WENDY KNOWLER | If it doesn’t work, you can just send it back
The Consumer Protection Act is explicit about your rights, though it can be hard to find a call-centre agent who realises it
11 June 2023 - 20:15
It was the former CEO of online clothing store Zappos, Tony Hsieh, who said: “Customer service shouldn’t just be a department, it should be the entire company.”..
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
There’s never been a more important time to support independent media.
From World War 1 to present-day cosmopolitan South Africa and beyond, the Sunday Times has been a pillar in covering the stories that matter to you.
For just R80 you can become a premium member (digital access) and support a publication that has played an important political and social role in South Africa for over a century of Sundays. You can cancel anytime.
Already subscribed? Sign in below.
Questions or problems? Email helpdesk@timeslive.co.za or call 0860 52 52 00.