If I bought my tickets through the Linkin Park Underground Pre-Sale where do I collect them from?
The delivery and collection of pre-sale tickets purchased via Linkin Park Underground shall be arranged directly with you. You should have been sent an email from LPU with all your ticket details. If not please email Customer Care so we can assist you.
If you have purchased your ticket through Linkin Park Underground you will have early access into the stadium. You should have been sent a laminate in the post. If not you should bring the printout of your receipt. More information will be put on the Linkin Park Underground site regarding meeting point times soon.

Can I purchase tickets at the Stadium?
No. The concert is sold out.

Can I resell my tickets or use it for commercial purposes such as advertising, promotional competitions or to promote the sales of other goods and services?
Tickets cannot be resold or offered for resale (including on-line auction sites) or used for commercial purposes including advertising, promotional competitions, or to promote the sales of other goods and services. If this condition is breached the ticket may be cancelled without refund and the bearer of the ticket may be refused entry.

Is it safe to buy someone else’s tickets?

In order to be certain that your ticket is not counterfeit/fake you should purchase it directly from Computicket only.  Our security staff are trained in spotting counterfeits, and even though you might believe that you purchased a legitimate ticket from a tout/friend/Gumtree you might find yourself denied entry into the venue (without a refund), or even arrested for possession of a fake ticket voucher.

If the tickets are lost or stolen will they be replaced?

Should you have lost or misplaced your ticket, please contact Computicket customer service PRIOR to the show date. Tickets are considered legal tender and as such we cannot replace or refund lost or stolen tickets at the venue.

The traffic management plan to the stadium will broadly replicate that used during the Soccer World Cup. Gates will open at 17:00 and the show will start on time. As the transport and entry systems will be pressured with this very large crowd, fans are strongly encouraged to allow enough transport and entry time so as not to miss any of the show.

There are three options in place for fans attending the concert:
Park and Ride
Tickets are R160 (return) from any one of the three Park n Ride locations:
Northgate Shopping Centre, Birchwood Hotel and Menlyn Shopping Centre
All Park n Ride facilities will open at 3pm.
There will be no additional payment at any of the park-and-ride facilities and you are NOT EXPECTED to pay any security or parking attendance staff.
After the show busses will leave the stadium for the Park n Ride centres as and when each bus reaches capacity. 

Parking at the stadium
A limited number of parking tickets within Soccer City precinct are available from Computicket. Please remember to car pool if you have purchased a parking ticket. If you DO NOT have a parking ticket you will not be allowed near the FNB Stadium.

Is there disabled parking?
Yes. Disabled fans in possession of a Disabled Parking Ticket will be directed to parking conveniently situated close to the stadium entrance. These parking tickets can be purchased from Computicket.

How do I get to FNB Stadium?
Please do not attempt to approach the stadium by car, unless you are in possession of a Computicket issued parking ticket.  Roads in the Soccer City precinct will be closed from 6am on Saturday November 10, 2012, and you will not be allowed entry unless you have the prerequisite parking ticket.

Directions from O.R Tambo Airport to FNB stadium (Johannesburg)
Take R24 towards Johannesburg
Follow N12 and take Exit 113 to Germiston/Durban
Keep left at fork and follow N12/N3
Take Geldenhuys exit (108) towards Germiston
Keep right at fork and follow M2/Johannesburg
Drive to end of freeway (12km) and turn left into Main Reef Road (R41)
After 3kms, turn left into Nasrec Road, and keep left at fork
Follow road to Soccer City

How long will it take to get through the gates/security checks?
As with any major event you should allow yourself ample time to get through the gates and security checkpoints.
Gates are expected to open at 5pm.
Depending on the time of day crowds and security checks may take some time.  There is only one main public entrance and you will enter through the turnstiles.

What are the gate opening and closing times?
Gates are expected to open at 5pm and fans are strongly encouraged to arrive early.  The concert will end before midnight.

Is there a support act?
Yes. KONGOS will be supporting Linkin Park

Are there pass-outs from the venue?
No. Once you exit the gates (after entry) you will not be permitted to re-enter.

What should I bring with me on the day?
Ticket(s), adequate cash, mobile phones (with charged battery), photo ID as proof that you are 18+ years of age (if you intend to consume alcohol), suitable clothing and footwear.
There are no ATMs within the venues.

Will the concert go ahead if it rains?
Yes the concert will occur come rain or shine. 

Is the concert a non smoking space?
Absolutely – in terms of smoking legislation smoking is strictly not-permitted unless in designated smoking areas.

Will I be searched on arrival?
Yes, you may be subject to a personal search and/or search of your personal possessions at the time of entry to the venue.

If you refuse to comply with a security check will you be denied entry?
Security procedures are in effect for your own safety and as a consequence you may be requested to submit to a search of your person and/ or property.  Failure to comply will mean you will be prevented from entering the event.

What are the consequences to disruptive and offensive behaviour?
Appropriate standards of behaviour are expected of all fans attending the event and persons deemed to be behaving in a manner that is dangerous or unacceptable will be refused admission and/or removed from the venue with no refund on the ticket.

Are activities such as stage diving, moshing, climbing and crowd surfing allowed?
Activities such as ‘stage diving’, ‘moshing’, ‘climbing’ and ‘crowd surfing’ are strictly prohibited for your own safety.

To be served alcohol do I need a valid ID?
Patrons wishing to consume alcohol must have a valid Photo ID in order to prove that they are above the legal age to consume alcohol.  We are prohibited by law from serving liquor to under 18s and intoxicated persons.

Will alcohol be available at the venue?
Yes there is a full bar facility in operation selling Beers and Ciders (NO hard liquor is available).  The bars will begin operation when the gates are opened and will cease one hour prior to the end of the performance, unless otherwise instructed by the safety and security officials.

Is there a lost property area?
If you find property that someone else has lost, we request that you hand this to one of the security managers at the main pedestrian entrance.  All lost items are can be identified and collected from the Big Concerts office.

Can I take pictures of the performance?

Professional photographic, audio and video equipment is prohibited in order to prevent unauthorised infringement on the publishing, music and other rights owned by the artist.
You will not be allowed to capture the show unless you are an accredited photographer/videographer with a recognised publication or media owner. Non-Professional and cellphone cameras are acceptable. However iPads are not accepted.

Where can I get a backstage pass?
You can’t, unless you’re part of the working staff employed at Big Concerts. And why would you want one anyway – it’s not as glamorous as it seems.

Can I bring my young child with me?
Yes, but it is your responsibility to provide children with proper hearing protection – these concerts are very loud. Minimum age may vary. Tickets for children are charged at full price regardless of their age.

What bathroom facilities are there available?
There will be ample toilet facilities onsite including facilities appropriate to the mobility impaired.  For fans that arrive early at the stadium, we will ensure that toilet facilities, as well as food and beverages are available.

Is there food available to purchase?

Yes there is a wide selection of food available to purchase, both within the stadium and outside in the queuing areas.

Is there Mobile Phone Coverage?

As a consequence of the high attendance at this show, there is likely to be congestion across the mobile phone networks and therefore coverage will be extremely limited.

What if I injure myself - is there medical personnel/first aid available?
Yes, there are medical personnel on site. Directional signage will guide you to these facilities

Is there wheelchair/special needs access?
At every Big Concerts we work to ensure that access is as easy as possible for concert goes requiring assistance, including the provision of facilities for the mobility impaired to aid the enjoyment of the concert. For the best possible service please email us for direct assistance.

Will there be merchandise available?
Yes, a large range of tour merchandise will be available to purchase within the stadium.

Will I be able to withdraw cash from an ATM on site?
Unfortunately, due to the risks of carrying cash on site, there is no ATM located at the venue.  We suggest therefore that you bring sufficient cash with you in order to purchase food, beverages and merchandise.

What items are you not allowed to bring into the venue?

•           Glass bottles or containers or other heavy and/ort sharp objects , which could potentially be used as projectiles (excluding sunglasses, binoculars and prescription or reading glasses)
•           Any illegal drugs
•           Skateboards, scooters, roller blades or bicycles
•           Knives, weapons of any nature or fireworks
•           Any object that could be used to distract, hinder or interfere with any performer including laser pointers and flashlights
•           Flags with poles, large flags or banners that may obstruct the view of other patrons
•           Any whistle, horn, musical instrument, loud hailer, public address system
•           Digital, electronic or other recording or broadcast device
•           Any item that you intend to distribute, hawk, sell, offer, expose for sale or display for marketing or promotional purposes
•           No animals apart from authorised guide/companion dogs
•           Any dangerous goods and any other items by management to be dangerous or capable of causing a public nuisance
•           Professional cameras or video recorders
•           Umbrellas (unless there is an obvious threat of rain), in which case small umbrellas will be permitted (please no golf or beach umbrellas).
•           Braais
•           Camping Chairs
•           Cooler Boxes
•           Food and refreshments (including soft drinks and alcohol) which will be available for sale inside the concert.

For updates on what’s going on behind the scenes, check out Big Concert’s Tumblr.