Little to help passengers as SA Express apologises for 'operational challenges' after suspension

30 April 2016 - 15:46 By TMG Digital

Passengers stranded by the suspension of SA Express's licence to fly are receiving scant answers from the airline's social media account. Regulatory issues have caused some operational challenges. We're talking to the CAA to resolve this matter ASAP. We're so sorry. Inati, CEO— SA Express (@flySAExpress) April 30, 2016async "We will be communicating by contacting affected customers and further statements will follow."In reply to a passenger‚ sephuma ‏@sephuma1‚ who asked three hours ago: "@flySAExpress I have been waiting since your first announcement. Any feedback on flight to George?"‚ the airline merely said: "So sorry @sephuma1‚ we will disseminate that as soon as we have information".SA Express appealed to their customers for patience about "today's disruption"."We are making contingency plans where possible‚" it promised.Customers already at airports nationwide were told to report to SA Express ticket sales office or team leaders on duty for assistance.The number for telephone queries is 0861729227.Earlier on Saturday‚ the South African Civil Aviation Authority (SACAA) suspended SA Express’ Air Operator Certificate‚ with immediate effect‚ due to concerns over serious safety hazards that pose a risk to the crew‚ passengers‚ and the public.“It is critical to note that this suspension is precautionary and taken in the interest of safety and preventing incidents that can be catastrophic‚” the aviation authority said of the SAX grounding...

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