Manenberg pensioner Nora Samuels, 66, is supposed to receive an old-age grant of R1420 a month. But last month she only got R905. She has no idea where the rest of the money went, and says officials of the SA Social Security Agency are not helping her.Sassa implemented a new system last October to resolve and refund unauthorised deductions. But five months later thousands of beneficiaries still have unexplained deductions for airtime, loan repayments, electricity and water.According to the Black Sash, the dispute resolution mechanism set up by Sassa was not being used by officials at paypoint offices.Black Sash regional manager Colleen Ryan said it was unacceptable that beneficiaries were being given the runaround. "The deductions are getting out of hand. The recourse system is completely ineffective."Minister of Social Development Bathabile Dlamini announced in December that deductions from child support grants would stop from January 1, but Nita Cloete said she had not received full payment since. "I'm getting nothing."According to Sassa, when beneficiaries complain about deductions officials must give them a dispute form and explain that it be sent to Cash Paymaster Services to investigate whether the beneficiary authorised the deduction.But Samuels said paypoint officials were unhelpful. "I explained to them that I haven't been getting my full grant for a few months. They told me to go get an affidavit at the police station."Sassa spokesman Kgomoco Diseko said: "In some cases the problem is created when a beneficiary signs up for a funeral policy and later decides to withdraw. In most cases beneficiaries are given the runaround by service providers." groundup.org.za..