Telkom clients charged for directory entries they didn't agree to
It's a year to the day since South Africa's impressive new consumer law took effect. Looking back, we've seen unprecedented victories for consumers on several fronts.
Voluntary nutritional information more difficult, but 'packed with' is banned
Seafood supplier's insurers refuse claim three times before finally meeting claim
No reasons given for youth being harassed, delayed and booted off KLM flight
Still punting shoe's properties after US parent told to stop doing so
Website helps keep your children's cellphone use clean and safe
In less than a month, Christmas and New Year celebrations will be over. And that's when the headaches - both literal and figurative - usually start.
Many of us know the embarrassment of having our card declined at the till point, usually in full view of other shoppers.
Just as thoughts turn to year-end holidays and festive fun, along comes that annual medical aid letter to force us back to earth with a bump.
Unless you're a petrolhead or a bit of a poser, chances are you haven't taken a photograph of your car. I certainly haven't.
Overcharging. Whether it involves hundreds of rands or a few cents, we all hate it. It robs us of our hard-earned cash, erodes our trust and offends our sense of fair play.
I'm a shoplifter. Well, at least I would have been had I been caught. Luckily, I wasn't. Of course, I never intended to walk out of the store with goods I hadn't paid for. But it happened - twice.
Like all journalists, I dislike censorship. In South Africa, the media face restrictions that threaten our right to report freely and without fear.
No matter how obvious or simple something appears, never assume it's cut and dried. It seldom is.
Potentially lethal multi-plug adaptors, pulled off shelves eight months ago, continue to be used in SA , putting consumers at risk of electric shock.
There's an old bumper sticker that sums up something most of us have come to accept: "S**t happens".
A car is not a toaster. This is what I'm repeatedly told by industry players when asking why consumers are so disgruntled with the motor trade.
Every time I've logged on to Braam Botha's timber homes website this past week, I've had to fight off mild panic.
Manufacturer says consumer was to blame for collapse of its product
Question mark over anti-germ ingredient in hygiene soaps, toothpaste and mouthwash
Shaun Govender loves VW Golfs; by age 36 he'd already owned five. So when the new Golf R was released, he didn't hesitate to make it his sixth.
Not a week goes by without a reader complaining to me about being incorrectly blacklisted with one of the credit bureaus.
You know something's drastically wrong with a system when it encourages ordinary law-abiding consumers to break the law.
WOULDN'T it be marvellous if we never had buyer's remorse, chose the wrong colour paint, or bought a dress that didn't fit.
Aggressive notices of demand are 'unconscionable conduct
If there's one single thing regular television viewers hate most it is repeats. Well, at least the ones out of their control.
I'm probably alone in this, but I really didn't like First National Bank's recent TV ad. The one with the little girl fumbling the words of the national anthem on stage only to be helped out by thousands of stadium spectators.
We all love a freebie, a bargain, a half-price sale. And we relish getting something back, even small, for our spend.
Customer boiling after cappuccino fails to meet expectation