I would like to salute the University of Cape Town council for the professionalism it displayed in handling the matter of the Cecil John Rhodes statue. The council was responsive, engaged, and listened attentively to the grievances of students and others. That defines great leadership.Every day we read about service-delivery protests in which people demand access to basic human needs. These protests often end in vandalism, injury, imprisonment or even death. The root cause of all these crises is lack of engagement and an unwillingness to listen by the powers that be.Not all protests are successful, but engagement and communication overcome obstacles.Government leaders, employers, university managers and others who have power must engage with complainants to discuss and reach consensus without destroying anything in the process...