Festival organisers apologise for technical glitches that delayed Deborah and Music Soulchild concert

Event organisers Vertex Events have apologised for the Deborah Cox and Musiq Soulchild hiccups that concert goers experienced over the weekend. 

The show had technical glitches and started two hours after the scheduled time. 

Singer Ami Faku's record label, Vth Season, also set the record straight on why the singer did not perform on Saturday night. 

“Dear Ami Faku supporters and the entire concert audience. Due to circumstances beyond our control, unfortunately Ami Faku won’t be performing tonight after waiting at the venue for 3 hours. We were looking forward to performing but regretfully we were asked not to by the promoters. Yours truly, VTH Season representing, read a statement Vth Season,” read the post.

In a statement shared with TshisaLIVE, Vertex organisers behind the Magic Music Sessions, apologised for what they said was an “unexpected inconvenience”.

“Our team extends our sincerest apologies to all attendees, artists, and stakeholders who were affected by this unexpected inconvenience. The delay was caused by an unforeseen technical issue that arose during the set-up and execution of the event, despite rigorous testing and preparations the issue was eventually rectified but it had already compromised our expectations and yours. At Vertex Events, we pride ourselves on delivering top-notch experiences to our valued patrons, and we deeply regret that we fell short of those expectations on this occasion. We understand the disappointment and frustration that this delay may have caused to our passionate audience, and we take full responsibility for the inconvenience,” said Thato Segaole, executive director of Vertex Events.

Thato apologised to all who were affected by the issue, and offered an incentive to those who were in attendance. 

“In light of the delay and as a token of appreciation, we would like to offer a 20% discount to our upcoming Magic Music Sessions shows. All ticket holders for the Deborah Cox and Musiq Soulchild Magic Music Sessions will receive this discount.” We value your continued support and understanding as we continue to strive for excellence in delivering unforgettable music experiences.”