Cape Town mayor Patricia de Lille said an independently run "customer satisfaction" survey, in which her administration scored favourably, is proof the DA-run council is delivering services - even in communities where residents are protesting.
The survey was conducted by TNS Research Surveys between October and November last year among 3000 residents and 700 business people on their perceptions of service delivery.
Overall, residents rated their satisfaction with Cape Town's provision of services at 2.9 out of 5. This was a 0.2 increase from the previous year.
The overall rating from the business sector improved by 0.3 to 3.3 out of 5.
De Lille said the survey showed the city was strong in providing essential services to residents and businesses, especially refuse collection, water provision and sewerage and sanitation.
Despite the continued protests over sanitation services at informal settlements, De Lille said these were not linked to actual service delivery and were "politically motivated".
The survey results, according to her, provided "clear evidence" that sustained capital investment had led to tangible improvements.
De Lille said Cape Town had commissioned the survey to assist the city council to plan forthe future.
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