If a firm doesn't respect customers, it won’t survive tough times. Just ask Edcon

24 December 2018 - 07:00
Edcon, which owns Edgars, is laying off thousands of employees.
Edcon, which owns Edgars, is laying off thousands of employees.
Image: Courtesy of Edcon

Consumers aren’t having a good time right now, and nor are retailers.

I’ve just heard a UK retail analyst tell Sky News he couldn’t remember a time in all his 35 years in the game when times were quite this tough for retailers.

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