South Africa

Bank in the naughty corner for raiding client’s account

It’s a wonderful thing to hit send on an e-mail telling someone you managed to convince a company to refund them.

Wendy Knowler

Wendy Knowler

Consumer journalist

Setoff has always been a controversial practice, now deemed unlawful, thanks to a ruling by the Johannesburg High Court in late June.
Setoff has always been a controversial practice, now deemed unlawful, thanks to a ruling by the Johannesburg High Court in late June. (Kevin Sutherland/BusinessLIVE)

It’s a wonderful thing to hit send on an e-mail telling someone you managed to convince a company to refund them.

When it’s R51,000 that they had pretty much given up on getting out of their bank, eight months later, it’s an especially great feeling.

 

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