WENDY KNOWLER | Vodacom, MTN resolve cases of fraud at a snail’s pace
Victims end up waiting many months before they are even acknowledged
Hazel is happy. In last week’s column, I told the story of Hazel Lumsden (https://www.timeslive.co.za/sunday-times/business/opinion/2023-10-01-check-your-smses-so-you-dont-fall-prey-to-the-sim-swap-scam/), who held Vodacom liable for enabling a fraudster to raid her bank account five months ago...
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